Q: What is your Return Policy?
A: Our return policy is "Whatever it takes to make our customer happy"! The product is guaranteed until used up. You do not pay for return shipping if items have to be sent back unless the mistake was from your side. If you wish to return any item, here is our address:
Peachtree Ink,
816 Lazarus Drive,
Woodstock, GA. 30188
Q: Why are my colors not correct after changing my cartridges?
A: Peachtree INK comes across this question very often. No need to be alarmed. The ink in one or more cells has not made its way down to the nozzle yet. It will get there if you just allow a number of copies to come out with a "wrong" mix. Persist for about 10 pages and you will see the colors suddenly rectify. You could also do a nozzle clean via your printer maintnance software. That usually clears any blocked color nozzles and will force ink to flow.
Q: What is the Sales Tax policy?
A: Peachtree Ink has no brick-and-mortar outlet stores and is a 100% online merchant based in Georgia. Sales tax is only applicable to customers in the state of Georgia.
Q: Some people say generic ink clogs the inkjet nozzles. Is that true?
A: No, absolutely NOT true - That is a story spread by the Big Brand name printer companies to create fear in people so they will continue buying only brand name ink and brand priced ink. If generic ink did indeed clog nozzles, then we would not and could not produce the millions of units we sell around the world every day. It's simply a myth that has been marketed to make people think that brand name ink is more valuable and more reliable.
Q: Is the ink dye based or Pigment based?
A: Our compatible ink cartridges are Dye based, the best quality money can buy. Remember that the actual cost of the ink is very little, so we do not scimp on the quality of the ink. It is indeed the best money can buy. While Dye based inks will produce a very good photo image it is a known fact that dye based photos will not last 10 years as will photos printer with original brand pigment based ink. However if 20 years is OK with you then dye based inks will do just fine.
Q: My inkjet print head is clogged. What can I do to unclog it?
A: Clogging may occur when changing a cartridge or if the printer has not been used for an extended period of time. Print heads have tiny, hairbreadth fine nozzles. The ink cartridge is just the reservoir which supplies the ink to the printer head. When the cleaning cycle does not solve the problem, it has been found that there is a cheap and simple method of unclogging these fine printer nozzles. WINDEX will unclog a print head. The main chemical found in Windex, ammonia, will dissolve that tiny bit of dry ink.
If your print head is not removable, you can inject Windex into an empty ink cartridge and run the head cleaning process and that way get the solution into the print head.
Alcohol, to contrary belief, does NOT unclog the printer heads. It may work for a short while but the alcohol will actually increase the chances of another clog because it dries out the plastic and metals in the printer heads.
Here are a few more tips for Epson printers:
- Now and then, turn your printer off whenever you are not using it. Epson runs a cleaning cycle every time it is turned on. This cycle gets the ink flowing though the print head. If you never shut off your printer, it will not run this cycle.
- Print regularly! This will help keep the ink from drying out in the print head nozzles. This is one of the biggest and most common faults of any inkjet printer. If you do not have a print job in any given week, just print something, anything, but never let a printer stand idle for a long time.
Q: I am afraid to order on the internet. Will my credit card details be made known to people I don't even know?
A: Absolutely NOT! Please be assured that with PAYPAL CHECKOUT, even the staff at PeachtreeInk do not see your credit card details. Paypal only show the last 4 digits and the rest is a secret only known by the Paypal computer system.
Q:Can I order ink and pay by MONEY ORDER or Check?
A: No problem! To pay by money order create your order as normal and after entering your details,(name and address)PRINT OUT THE ORDER. Then proceed to Paypal as if you were going to pay but when in the Paypal area just back out of it. That way the order will come into our system as a "to pay" order. Then send the order that you printed out with the money order to: MARGIE VESTER, PEACHTREE INK,
816 LAZARUS DRIVE WOODSTOCK, GA. 30188
We will send off the ink order as soon as the Money order or check arrives.You could also just send me, Margie, an email to peachtreeink@yahoo.com,telling me to look out for money order in the mail.I will attend to it as soon as it arrives.
Q:I live outside the USA but I see that PeachtreeInk prices are amazingly low. Can I order for delivery to my country? How long will the order take to arrive?
A: Excepting for CANADA, No, we have only a few models that are suitable for Europe such as the PGI-35 and CL-I36 and the PGI-220/CLI-221 cartridges. The other cartridges are fitted with North American chips and will not work with printers in other countries. If you purchased your printer in Canada or USA then Yes no problem, we will ship the cartridges to you overseas at a small $6.00 shipping surcharge. See our shipping policy for further details.
Q:Does a compatible inkjet cartridge void the printer warranty?
A: No. The Printer Warranty is NOT voided. In fact, US legislation was passed to ensure that you are protected at all times from manufacturers who try to wriggle out of a warranty. Unfortunately, name brand printer help-desk employees will try anything to pass on the faults of their products to others and their favorite scapegoat is the innocent, compatible printer cartridge.
Congress investigated the issue and decided to pass a law protecting the public. Read it below:
Magnuson-Moss Warranty Improvement Act
Therefore, under no circumstances may any company or associate, salesperson or service technician deny you service or warranty work that would otherwise be covered under the warranty program.
PeachtreeInk compatible ink and toner cartridges have been tested on all printer models and they have been proven to work exactly the same as all standard OEM cartridges. Click on the menu to your left to look for the "peach of a deal" savings you can enjoy with PeachtreeInk.com
United States Code Annotated Title
15 Commerce and Trade
Chapter 50 Consumer Product Warranties
15 Section 2302
(c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if:
- The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and
- the Commission finds that such a waiver is in the public interest.
